Cancellations will be accepted with a 25% cancellation fee deducted from the refund if made at least 7 days before the course date. The fee is to cover our administration costs. If you wish to attend a future course, the cancellation fee will be applied towards your next course fee.
Cancellations with less than 7 days notice will are not entitled to a refund. You but can reschedule to a future course of equal value or apply the cost to another course of greater value. No difference will be refund if applied to a course of lesser value.
Missed sessions without the appropriate notice are not eligible for a refund or rescheduling. Bookings received with less than 7 days before the course start date will not be entitled to refunds but will be entitled to reschedule to a later course.
For safety reasons, participants attending a course without equipment in good, working order may be denied participation at the sole discretion of Ride Ottawa course instructors. It is the sole responsibility of participants to ensure that equipment is in proper working condition prior to the course. No refunds will be provided for cancellation due to improper equipment but participants will be permitted to reschedule to a future course of equal value.
You may transfer the course to another participant at no cost, provided we are notified at least 24 hours prior to the course start. This is due to the registration process. Should the other person not meet the requirements for participation, the transfer will not be permitted. We do not refund course charges for a transfer.